KITCHEN SET - 3 PIECE
FAQ's: PRELOVED FROM UGOBEL
What is UGOBEL's Preloved collection?
UGOBEL’s Preloved Collection offers gently used, high-quality kitchen and home essentials that have been professionally cleaned, quality-checked, and repurposed to reduce waste and promote sustainability. Read here for more information.
Where do these Preloved articles come from?
The items in our Preloved Collection come from hotel guests, student accommodations, and our home bundle customers who donate back their gently used items when they are no longer needed.
Why is there a fee for donated articles?
While donated, Preloved articles undergo professional cleaning, safe inventory, quality checks, and eco-friendly repackaging to ensure hygiene and durability. The small fee covers these costs, making sustainable, high-quality products accessible while supporting our circular economy mission. ♻️
Are the Preloved articles safe and hygienic to use?
Absolutely! Each item undergoes professional cleaning and inspection to ensure it meets hygiene and safety standards before being made available for purchase.
Why should I choose Preloved instead of buying new?
By choosing Preloved, you:
✅ Get high-quality items at a lower price.
✅ Support a circular economy and reduce waste.
✅ Contribute to sustainability by extending product lifecycles.
What condition are the Preloved items in?
Our Preloved items are gently used (usually less than 9 months) and carefully inspected. Some may show minor signs of previous use, but all maintain full functionality and quality.
Can I return or exchange a Preloved item?
Yes, we offer a return policy for Preloved items. If you're not satisfied, you can return the product within 14 days. Please refer our refund policy for more details.
Can I donate my used UGOBEL items to the Preloved program?
Yes! If you have UGOBEL items in good condition that you no longer need, you can donate them back to be cleaned, refurbished, and rehomed. Contact us at info@ugobel.de for details.
