FAQ's

  • What is UGOBEL?
    UGOBEL is a sustainable solution for home setup in Germany. We provide eco-friendly home starter kits and bedroom articles for purchase and offer a convenient resell option when you no longer need them.

  • Where does UGOBEL source the articles?
    UGOBEL sources its articles from reputable brands and suppliers like IKEA, Metro, and others, meticulously comparing prices and materials to offer customers the best value. Prioritizing sustainability, we opt for eco-friendly options whenever possible, ensuring our home bundles align with our commitment to environmental responsibility. Our careful selection of suppliers and materials allows us to provide affordable, high-quality, and sustainable solutions for our customers' home setup needs.

  • How does purchasing home bundles save money?
    Home bundles streamline the shopping process by offering essential household items in one package at discounted rates, saving customers from paying individual retail prices. By purchasing bundled items, customers benefit from bulk discounts, reduced overhead costs, and fewer shopping trips, resulting in significant savings.

  • Who can benefit from UGOBEL?
    UGOBEL serves a diverse clientele, including individuals, international students, expats, student hostels, and housing companies. Anyone looking for a sustainable and hassle-free home setup can benefit.

  • Do you offer home delivery?
    Yes, we provide home delivery. For pre-arrival delivery, please write to us at info@ugobel.de after your order. Please click here to see the delivery terms and conditons.

  • Can I customize my home starter kit?
    Yes, customization is possible in terms of color of the duvet and the style in the apartment bundle.

  • What if I want to return my home articles?
    Please click here to see our return policy on our website.

  • How does UGOBEL contribute to sustainability?
    UGOBEL promotes sustainability by renting and reselling home articles, reducing waste, and supporting a circular economy. We refurbish and reuse items, extending their lifespan.

  • How does the resell process work?
    When you wish to resell, contact UGOBEL, and we'll arrange a convenient pickup. Once we receive the items and verify their condition, we'll issue your payment. Please click here for more information.

  • What happens to the used articles that UGOBEL collects?
    We follow a sustainable approach by refurbishing, donating, or reselling these items to extend their lifespan and reduce waste.

  • Is UGOBEL available only in Germany?
    Initially, we are serving customers in Germany, but we aim to expand our service areas in the future.

  • Do you offer any discounts or promotions?
    Yes, we occasionally run promotions and offer discounts on our home starter kits. Keep an eye on our website for the latest deals.

  • How do I get in touch with UGOBEL for inquiries or support?
    You can reach our customer support team via email at info@ugobel.de or through our contact form on the website. Additionally, you can WhatsApp us at +49 15566340773.